Privacy Policy

Effective Date: 08/31/2025

Last Updated: 08/31/2025

Mystic Moon Medium (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://mysticmoonmedium.com, use our services, or otherwise interact with us.

By using our services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following personal information:

Identifiers: name, email address, phone number.
Communications: messages exchanged via booking systems, hotline, social media platforms, or in person.
Payment Information: processed securely through third-party providers (PayPal, Square, Venmo). We do not store payment card details.

How We Collect Information

We collect information when you:

Book a service through our booking system.
Communicate with us via hotline, text, or email.
Interact with us through social media messages.
Provide information on sign-up sheets at in-person events.

How We Use Your Information

We use your personal information to:

Process and confirm appointments and bookings.
Communicate with you regarding your services.
Send updates, newsletters, promotions, or event announcements (if you have opted in).
Comply with legal obligations.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the UK, we rely on the following legal bases for processing your personal data:

Consent – when you opt in to receive communications.
Contract – to provide the services you request.
Legal obligation – when necessary to comply with applicable law.
Legitimate interests – to improve services and maintain business operations.

Disclosure of Information

We do not sell your personal information. We may disclose your information in the following circumstances:

To service providers (e.g., PayPal, Square, Venmo, Zoom) who assist in delivering our services.
To comply with legal requirements, court orders, or regulatory authorities.
To protect our rights, safety, or property.

Data Retention

We will retain your personal information only for as long as necessary to provide the services requested, comply with legal obligations, resolve disputes, and enforce agreements.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no electronic storage or transmission can be guaranteed 100% secure, and you acknowledge this risk.

Your Privacy Rights

If you are a resident of the EEA or UK (GDPR):

You have the right to request access, correction, deletion, restriction of processing, data portability, and to withdraw consent at any time.

If you are a resident of California (CCPA):

You have the right to request disclosure of categories of personal information collected, request deletion of your information, and opt out of the sale of personal information (we do not sell personal data).

To exercise your rights, please contact us at Liz@mysticmoonmedium.com

Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that a child under 18 has provided us with information, we will delete it promptly.

International Transfers

If you access our services from outside the United States, your information may be transferred to and processed in the United States. By using our services, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
📧 liz@MysticMoonMedium.com
🌐 https://mysticmoonmedium.com